It is possible for you to return products that you have ordered from us. In order to make it easy for you and to credit you faster, we keep our return procedure very simple. Please note that the below applies to direct customers of Kramp. Kramp Online Service users should contact their dealer regarding returns. 

How can I request the return?

After you log in to your account, in the ‘My Account’ section click the 'Request Return' button. You will then be able to search for products that you want to return by order number and item number. Once you’ve found the products, a Kramp Return Form will be shown. You will then need to provide some additional information.

You can request the return in a few simple steps:

1. Search for and select the products that you wish to return.

2. Register all your products using the Kramp Return Form. For each product, fill in the quantity and the reason for returning it.

3. Check and send the request.

4. Print all the required paperwork and labels provided by us via email.

5. Place the return form inside.

6. Send your products back.

7. Receive your credit. It’s that easy!

If we receive the product in a good condition, you will be reimbursed for the purchase price of the product on your next invoice. Unfortunately, we are not able to credit articles which do not meet our conditions stated below.

Return Terms and Conditions

1. These Return Terms and Conditions apply solely to the cancellation of delivered purchases. Returns arising from complaints, defects, or warranty claims are subject to separate terms and procedures.

2. All returns must be registered in advance. Customers are required to register returns via the Kramp webshop through the “My Account” environment by completing the Kramp Return Form. Please note that a £10 handling fee will be automatically charged to your account for each return.

3. Alternatively, customers may register a return via telephone or email. In such cases, an additional handling fee of £10.00 shall be applied. Kramp Customer Service will complete the return form and provide further instructions, which the customer must follow.

4. The Kramp Return Form must be completed accurately and in full and must accompany the returned goods. Returns submitted without a correctly completed return form shall not be accepted.

5. All items returned must be clearly listed on the return form. Any items not listed shall not be eligible for credit.

6. Returned products must:
(a) be properly packaged and secured for transport;
(b) be in a re-saleable, unused, and undamaged condition; and
(c) be returned in their original, unopened packaging, free from damage including, but not limited to, holes, oil stains, or markings.

7. Faulty or defective items must be returned using the appropriate warranty claim procedure and must not be submitted as a Return for Credit (RFC).

8. Engines and clutch kits must be securely palletised and prepared for safe collection.

9. Wet cell batteries and any other dangerous goods (including those classified under ADR regulations) must not be returned unless all required certified transport documentation is provided. Kramp reserves the right to refuse such returns.

10. Return shipments shall be arranged and paid for by Kramp. The customer shall bear the risk of loss or damage to the goods until they are received by Kramp.

11. Customers must dispatch returned goods within fifteen (15) working days following return registration.

12. Returns registered within thirty (30) days of delivery shall not incur additional charges. Returns registered between thirty-one (31) and sixty (60) days after delivery may be subject to a handling charge of up to twenty-five percent (25%) of the purchase price.

13. No returns shall be accepted more than sixty (60) days after the date of delivery.

14. Products with a total purchase value of £10.00 or less are not eligible for return.

15. The following items are non-returnable, including but not limited to:
(a) special order items;
(b) extended assortment items;
(c) special assembly items (including, without limitation, PTO shafts built to order);
(d) products that have been assembled;
(e) products with an expiration date of three (3) months or less at the time of return receipt;
(f) dangerous goods (including those classified under ADR regulations);
(g) items supplied to a specific or cut length (including, without limitation, cut hoses, chains, or similar products);
(h) products returned as part of incomplete sets or mixed with other goods.

16. Kramp reserves the right to refuse any return that does not comply with these Terms and Conditions. In such cases, Kramp may, at its discretion:
(a) return the goods to the customer at the customer’s expense;
(b) apply a handling fee, including but not limited to £10.00 for administrative and transport costs; or
(c) retain the goods, in which case the customer shall be deemed to have waived any rights to reclaim them, and Kramp may dispose of or resell the goods at its discretion.

17. Once returned goods have been received and inspected, and compliance with these Terms and Conditions has been confirmed, the return status shall be made available to the customer via the “My Account” environment.

18. Refunds for accepted returns shall be processed within thirty (30) days of receipt and approval of the returned goods.