Support
Log in

Privacy and Cookie Statement

Privacy
Kramp Groep B.V. is responsible for processing personal data received from visitors through email, phone, or website use. In this privacy and cookie statement, we explain how we handle this personal data.

What personal data do we collect and what do we use it for?
We process your personal data for the following purposes:

  • Delivery of your order
    For your order, we need your (company) name, email address, address(es), payment details, and sometimes your phone number to fulfill the contract. These details are needed to execute your order, keep you informed, and make the process as smooth as possible.
  • My account
    To create an account on our website, you must provide certain information, including your (company) name, address(es), phone number, email address, delivery and payment details, and interests. We store this data in our systems. Additionally, we save data about your previous orders for easy retrieval through your account. We process this personal data to facilitate and improve our services.
  • Our customer service
    To assist you quickly via our customer service, we use the personal data you provide and make notes of the conversation. These notes about your contact with us are saved to help answer your questions, prepare analyses, and improve our services.
  • Repair/warranty/returns
    We offer several services for the repair, warranty, and return of our products. To determine if your product is eligible for warranty or repair, we use your order details and the personal data provided by you.
  • Newsletters
    Through our newsletters, we keep you updated about our offers, promotions, and product range. We compile the newsletters based on your personal data, such as your previous orders and browsing behavior, to make the content more relevant to you. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of the newsletter.
  • Contests
    If you participate in a promotion or contest, we ask for some information such as your name, address, and email address. We also ask for your permission to process this information, possibly by third parties, for the promotion/contest and to compile analyses based on the collected information. This allows us to carry out the promotion and announce the winner(s). We also measure the response to our marketing campaigns in this way.
  • Personalized ads and offers.
    We may collect and analyze your data when you visit our website to complete a customer profile to make suitable product offers for you. We categorize these customer profiles to analyze your interests and personalize your offers, including through personalized ads.
  • Improving our service
    We continually strive to improve our website, service, and offers. We, or a third party we engage, may contact you to invite you to participate in a customer or market survey. We use the following personal data for this research: your name, email address, and responses to the questionnaire.
  • Creditworthiness check
    When you become our customer and pay on account, we, or third parties engaged by us, may check your creditworthiness. We may also store and process your personal data to prevent abuse or illegal activities on our website. We are obligated to provide this information under, for example, governmental or judicial regulations or if necessary for a legal (criminal) proceeding.

How do we handle the confidentiality of personal data and the provision of this information to third parties?
We value your trust and will handle your data with the utmost care. We will take appropriate security measures to limit misuse and unauthorized access to your personal data. We ensure that only necessary persons have access to your data, that data access is shielded, and that our security measures are regularly checked. We also do not keep your data longer than necessary to achieve the purposes mentioned in this privacy and cookie statement.

We only make your data available to third parties when we are legally allowed or required to do so. We reserve the right to share your data with our subsidiaries.

Our employees and third parties engaged by us are required to respect the confidentiality of your data, adhere to applicable privacy laws, and adequately secure your data. We have entered into appropriate agreements with these third parties. We only use third parties outside the European Union when these parties offer the same level of protection as required within the European Union.

Note: Our privacy and cookie statement does not apply to third-party websites linked to our website. We cannot guarantee that these third parties will handle your personal data in a reliable or secure manner. We recommend reading the privacy statement of these third-party websites before using them.

Cookies

How does this website use cookies?
We use cookies or similar technologies on our website, where a small text file is sent to and stored on your computer, tablet, and/or mobile during your visit. For ease of reading, all such techniques are hereafter called 'cookies.'

When using the website www.kramp.com, the following cookies are placed:

  1. Technical or functional cookies These are necessary cookies for the website to function. For example, these cookies ensure that your preferences, such as location and language settings, are remembered and that your digital shopping cart is kept during online shopping. According to the cookie law, consent is not required for this category of cookies.
  2. Analytics cookies To determine which parts of www.kramp.com are most interesting to our visitors, we continuously measure how many visitors come to our website and what is most viewed. The recorded information is not traceable to individuals and is only used for statistical insights. This information helps us optimize and make our website more user-friendly. We ask for your consent for these cookies through our cookie banner.
  3. Other cookies To enable you to share web pages via social networks, build customer profiles, and personalize newsletters, offers, and advertisements via various channels, we use third-party cookies. We ask your consent for these cookies through our cookie banner.

Cookie settings
You can choose which types of cookies you give consent for. You can change previously made cookie settings or withdraw your consent.  [SS1]

For which cookies do we ask your consent?
Below is an overview of the cookies we use in addition to technical and functional cookies. Some cookies we use ourselves, but for other cookies, we engage third parties. These parties act on our behalf and we decide what happens with the cookies. There are also cookies that are placed and used solely by third parties. We have no control over these third parties and how they handle your data. For more information on how these third parties handle cookies, we refer to the relevant privacy statement. 

Note: The privacy statements of third parties may change regularly. [SS2] 


The Kramp app for iOS and Android
You can also use the Kramp Mobile app for iOS and Android. The app is offered via the Apple App Store or the Google Play Store. In the Kramp Mobile app, we use similar techniques regarding cookies for the aforementioned purposes. In the context of the app, we apply the following solution for functional purposes:

To offer, update, and install the Kramp Mobile app, we must use the Apple App Store and the Google Play App Store.

How can cookies be enabled, disabled, and deleted?
You can set your computer's browser to not receive cookies during your visit to our website. You can also choose to manually remove cookies before their expiration date. Check your browser's settings and instructions for this. However, in case your browser rejects cookies, you may not be able to use all the features of our website or access certain parts.

Can this privacy and cookie statement be modified?
Our privacy and cookie policy may be expanded or changed in the future. We reserve the right to adjust this privacy and cookie statement. Changes will be published on this website. You can consult this statement on the website for more information. We recommend regularly reviewing this statement to stay informed about changes.

What to do if you have complaints about data processing by Kramp Groep B.V.? 
Of course, we are happy to help if you have complaints about how we process your personal data. Under privacy law, you have the right to file a complaint against our processing of your personal data. You can do this with the competent supervisory authority in your country.

How can you contact us to view, modify, move, or delete your personal data?
You have the right to view, modify, move, or delete the data we have collected about you. You can directly contact us by email via dataprotectionofficer@kramp.com.

How can Kramp Groep B.V. be contacted?
If you still have questions and/or comments after reading our privacy and cookie statement, you can contact us using the information below.

Kramp Groep B.V. 
Address: Breukelaarweg 33, 7051DW, Varsseveld
Tel + 31-(0)315-254 299
E-mail: sales.nl@kramp.com
VAT no.: NL 0054.35.511.B.03 
Chamber of Commerce: 09076324

Version January 2025