Adding products to your shopping cart
First, find the item that you want to buy. Add the product to your shopping cart by clicking the big yellow button.
Want to order more products? No problem! The item will remain in your shopping cart while you continue to search for the rest of the products that you want to order. If you want to order straight away, click the shopping cart icon ( ) in the top right of your screen. 

Checking your order
Next, you will be shown a screen where you can view the details of your order. If you then proceed by clicking the 'Continue with order' button, you will be taken to a screen where you can specify where you would like us to deliver your order. At any stage in the ordering process up to the point where you click the 'Place order' button, you can go back a step to correct any information you have entered by clicking the 'Back' button in your browser.
Check your order carefully and then finally confirm it by clicking 'Place order'. 

Finishing your order
After you click 'Place order', your order will be sent and you will get an automatically generated email confirming that we have received your order. This does not mean that we accept the agreement. The agreement is not concluded until after we have sent you an email confirming that we have accepted your order or until after we have sent you the goods.

Each product has an indicative delivery time. If you place an order for a product we have in stock before 6.00pm, it will be delivered the following day. When you are logged in, you can find more information about the specific delivery time of your order under My Account.

Each product has an indicative delivery time. If you place an order for a product we have in stock before 6.00pm, it will be delivered the following day*.

If you have already placed your order, you can track your order through the My Account section. Go to delivery notes to view the details on your order.

*Please note that dangerous goods or a non-standard delivery size items (non-conveyables/oversized/overweight) will usually be delivered in 24-48 hours. RoI deliveries times are as stated above subject customs clearance. Non-next day service areas will be delivered the following working day.

We strive to deliver the majority of products within our range to you within one business day. We have more than 500,000 items in stock. If you are logged in, you will be able to see what the delivery time for a particular product is on the product page.

It is possible that the order you receive may be incorrect. Read below to find out what your options are in this situation and how to handle this conveniently. 
Send your return request online if:
- Ordered double by an accident
- Ordered several products for comparison
- Product is not suitable
- Insufficient value for money
- Information on the Webshop was not adequate
- No longer required
- Incorrectly ordered
- An open order line has not been canceled
Request a complaint return via your Customer specialist:  
In the following situations, it is best to contact your Customer Specialist directly so that we can work together to find the best solution.
Incorrect or incomplete delivery
An item that you have not received but which is listed on the packing list is referred to as a defect. Please contact your Customer Specialist to report a defect or an incomplete delivery.
Damaged product delivered
If you receive a faulty or damaged product, please contact your Customer Specialist as soon as possible to report the problem.
Too many or too few products delivered
If you have purchased multiple products in a single order, it is possible that the various items will be delivered on different days. Your delivery overview and open order lines let you monitor the status of your order. If you have received too many products, have had the same products delivered twice or should have already received the products and have not, please contact your Customer Specialist.

Order Complaints
1. This clause applies to complaints relating to orders, including but not limited to incorrect, incomplete, damaged, or defective deliveries.
2. Customers may raise an order complaint via the “My Account” section of the webshop or by contacting the Customer Specialist team. A guide to do this can be found here.
3. All delivery-related complaints must be submitted within seven (7) working days of the date of delivery. Where a customer would like to submit a complaint after this period, the customer must contact Kramp directly via email at support.uk@kramp.com or by telephone on +44 (0)333 051 0111.
4. In the event of an order complaint, the customer must provide full and accurate details of the issue to enable investigation.
5. Order complaints include, but are not limited to, the following circumstances:
(a) Incorrect or incomplete delivery: where items listed on the packing list have not been received or where the delivery does not match the order;
(b) Damaged or defective goods: where products are delivered in a damaged condition or are faulty upon receipt;
(c) Discrepancies in quantities: where the customer has received more or fewer items than ordered, including duplicate deliveries.
6. Where an item is listed on the packing list but has not been received, it shall be treated as a delivery defect and must be reported accordingly.
7. Where an order consists of multiple items, deliveries may be made in installments. The customer is responsible for reviewing delivery documentation and order status to verify completeness before raising a complaint.
8. Kramp reserves the right to investigate all complaints and, at its sole discretion, determine the appropriate resolution, including but not limited to replacement, repair, collection, or credit.

When you order products with different delivery times, your order will be split up. The products that are available for delivery the next business day will be shipped as soon as possible. The other products will be delivered as soon as they are in stock.

We offer a next day delivery on orders placed before the 6pm cutoff time. Products are delivered by 6pm the following day. This applies to products that are in stock.

*Please note that dangerous goods or a non-standard delivery size items (non-conveyables) will usually be delivered in 24-48 hours. ROI deliveries times are as stated above subject customs clearance. Non-next day service areas will be the following working day.

It is not possible to specify a delivery date on your order. We will make sure that your order is delivered as soon as possible.

Unfortunately customers are unable to collect items from us and we only offer a delivery service.

We use various carriers to deliver our packages depending on the shipping time and the country of destination.

If you are not there during the day to take receipt of your order, our staff will inform you of the status of your delivery. Your goods will be delivered again the next day as standard. If your products are being delivered overnight, the goods will be sent to your agreed location so that they will be with you the next day.

The exact shipping costs will be visible in your shopping basket.

We offer product advice and services that suit the needs of your business. For a quote, Please contact your accountmanager for more information.